WM Tech Solutions uses AI to handle returns, order tracking, fraud detection, and live chat — automatically. Your team only steps in for the decisions that truly need a human.
WM Tech Solutions was architected around machine learning from day one. Return photo analysis, fraud scoring, intent classification, and conversational support are all powered by models trained on ecommerce-specific data and fine-tuned per customer. This isn't a helpdesk with a chatbot bolted on — it's an AI system that happens to include a dashboard.
Each module runs independently. Turn on what you need today and expand as you grow.
Customers attach a photo. AI inspects it against your return policy, approves or rejects in under 4 seconds, and issues refunds to Stripe or PayPal — without anyone touching it.
94% auto-approval rateEliminates "where is my order?" from your inbox. Pulls live status from Shopify or WooCommerce and replies in under 2 seconds, around the clock, in natural English.
24/7 coverageA fully automated support agent across live chat, SMS, and social. Understands context, not keywords. Handles tracking, returns, and FAQs — syncs every conversation to your CRM.
98% CSAT scoreScores every order for fraud risk before it ships. Catches stolen cards, repeat fraudsters, velocity abuse, and address mismatches — holds high-risk orders automatically.
91% catch rateLong threaded tickets summarized into 3 lines before your agent reads a word. Includes sentiment, urgency, and a suggested action. Cuts per-ticket handle time 60%.
↓60% handle timeAll storefronts in one real-time view. Ticket volume, resolution rates, refund totals, and fraud flags across every store. Built for operators running 2 stores or 20.
Unlimited storesThe entire support loop — intake, AI analysis, action, reporting — runs automatically. You step in only when a decision truly needs a human.
Via live chat, email, SMS, your store widget, or any connected channel. All routes into one unified queue instantly — no manual sorting.
Return? Tracking? Fraud risk? The NLP model classifies the ticket, scores urgency and sentiment, and decides the right action — in under 500ms.
Refunds issued. Tracking replies sent. Fraud orders held. Labels generated. The customer hears back in under 2 seconds.
Every AI decision is logged with full reasoning. Override anything, adjust thresholds, or export a report — all from one screen.
StyleHaus, a Los Angeles D2C fashion brand, was spending 38 staff-hours per week manually processing returns and answering tracking questions. After connecting WM Tech, the AI handled 89% of that volume automatically from day three — with zero policy violations across 400+ return decisions.
"We were skeptical AI would understand return photos. Within a week it was approving returns more consistently than our own team — because it applies the policy the same way every single time." — Nadia Klein, Operations Lead, StyleHaus
Read more case studies →Native connectors sync in real-time with the tools your store already runs on. No middleware, no manual exports.
Verified reviews from US brands across Shopify, WooCommerce, and Enterprise plans.
"ROI was immediate. We went from 24-hour response times to 12 seconds. The return module alone replaced two support hires — and applies our policy more consistently than humans did."
"The chat bot understands actual context, not scripted flows. Customers stopped emailing to chase orders and our CSAT hit 98% within three weeks of going live. Genuinely impressive NLP."
"Fraud detection pays for the entire platform every month, several times over. Every decision is auditable — my risk team actually trusts it, which is rare for any AI tool we've tried."
Connect your Shopify store in under 5 minutes. See live AI resolution on day one. No engineering required, no credit card needed.