Integrations

Connects to your entire stack. Natively.

WM Tech doesn't replace your tools — it supercharges them. Every connector syncs data in real-time, in both directions, without middleware or manual exports.

Ecommerce Platforms
🛍️
Shopify & Shopify Plus
Native app install. Bi-directional sync for orders, returns, customers, and inventory. Webhooks fire within 400ms of any event. Supports Shopify Inbox, Markets, and Subscriptions.
Live — 1-click install
🛒
WooCommerce
WordPress plugin + REST API bridge. Works with all WooCommerce product types and payment gateways. COD fraud scoring fires at checkout, before the order is created.
Live — WordPress plugin
📦
Amazon Seller Central
Connects via MWS/SP-API to pull FBA return data, review scores, and order status. Cross-correlates review text with return reasons to identify root cause defects.
Live — SP-API
🛍️
BigCommerce
Full integration via BigCommerce Webhooks and REST API. Order tracking, returns portal, and fraud detection modules available. Multi-storefront support included.
Beta — available on request
🛒
Custom Storefront / Headless
Use our REST API to connect any custom-built ecommerce stack. Full documentation available. No dependency on a specific platform required.
Live — REST API
Payment Processors
💳
Stripe
Auto-issues refunds via Stripe Refunds API on return approval. Supports partial refunds, store credit, and full refunds. Uses Stripe's idempotency keys to prevent duplicate charges.
Live
💸
PayPal
Full PayPal Refunds API integration. Supports PayPal Standard, Braintree, and PayPal for Marketplaces. Refund amounts and transaction IDs logged to dashboard automatically.
Live
💰
Alternative Payments
Fraud scoring works across all major US payment methods including Apple Pay, Google Pay, Shop Pay, and Affirm. Buy-now-pay-later transactions are scored with adjusted risk models.
Live — Manual workflow
Customer Support & CRM
🎫
Zendesk
Auto-creates tickets from WhatsApp and email conversations with full context. AI summaries appear as internal notes before agents open tickets. Bi-directional status sync.
Live — Native API
🔄
Gorgias
Shopify-native helpdesk integration. WM Tech creates macros automatically, applies tags, and routes tickets based on AI classification. Supports Gorgias rules and views.
Live — Native API
📊
HubSpot
Logs every AI-handled conversation as a HubSpot contact activity. Return and refund events create deal updates automatically. Custom properties supported for segmentation.
Live — HubSpot API
🖥️
Freshdesk
Ticket creation and AI summarization inside Freshdesk. Sentiment scores and urgency labels appear as custom fields on every AI-processed ticket.
Beta
Messaging & Communication
💬
WhatsApp Business API
Core integration. Connects via official WhatsApp Business API using your existing number. Handles inbound messages in 40+ languages with context-aware AI responses and rich message templates.
Live — Official API
💼
Slack
Fraud alerts, high-urgency ticket notifications, and daily digest reports sent directly to your chosen Slack channels. Configurable thresholds per alert type.
Live — Slack Webhooks
✉️
Email (IMAP/SMTP)
Connects to any email inbox via IMAP. Inbound support emails are classified and summarized automatically. Approved auto-replies sent via your own SMTP to maintain your brand domain.
Live — IMAP/SMTP
Automation & Workflow
⚡
Zapier
2,000+ app connections via Zapier. Trigger workflows on any WM Tech event — return approved, fraud flagged, ticket resolved. No code required.
Live — Zapier App
🔗
Make (Integromat)
Native Make module for advanced multi-step automation. Build visual workflows that connect WM Tech events to any downstream system with conditional logic.
Live — Make Module
🔄
Webhooks (Custom)
Send real-time event payloads to any URL you configure. Every AI action emits a structured JSON event — returns, fraud flags, ticket resolutions, and more.
Live — All plans
How to Connect

Live in minutes, not weeks.

No developer needed for standard integrations. The Shopify app, WooCommerce plugin, and Zapier connector all install without writing a line of code.

1
Install the app or plugin
Shopify app installs from the Shopify App Store. WooCommerce plugin uploads to WordPress. Both connect automatically on first run.
2
Connect your channels
Authorize WhatsApp Business, Stripe/PayPal, and your helpdesk in the WM Tech dashboard. OAuth flows — no API keys to manage manually.
3
Configure your AI rules
Set your return policy parameters, fraud threshold, and escalation rules. Plain-text fields — no code, no JSON, no technical knowledge required.
4
Go live and monitor
AI begins handling tickets immediately. Review the first 24 hours of decisions in the dashboard, adjust any thresholds, and you're done.
Example Zapier Workflows
Popular Zaps
🔁 Return Approved→ Send Shopify refund + email customer
🛡️ Fraud Flagged→ Create Trello card + notify Slack
📋 Ticket Resolved→ Log to Google Sheets + update HubSpot
💬 WhatsApp session ends→ Create Zendesk ticket with transcript
📊 Daily digest ready→ Email PDF report to management
All WM Tech events are available as Zapier triggers. Any action — 2,000+ apps — can be a response.

Don't see your tool listed?

We add new native integrations every month. Contact us and we'll tell you if your platform is already on the roadmap.

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