Integrations

Connects to your entire stack. Natively.

WM Tech doesn't replace your tools โ€” it supercharges them. Every connector syncs data in real-time, in both directions, without middleware or manual exports.

Ecommerce Platforms
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Shopify & Shopify Plus
Native app install. Bi-directional sync for orders, returns, customers, and inventory. Webhooks fire within 400ms of any event. Supports Shopify Inbox, Markets, and Subscriptions.
Live โ€” 1-click install
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WooCommerce
WordPress plugin + REST API bridge. Works with all WooCommerce product types and payment gateways. COD fraud scoring fires at checkout, before the order is created.
Live โ€” WordPress plugin
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Amazon Seller Central
Connects via MWS/SP-API to pull FBA return data, review scores, and order status. Cross-correlates review text with return reasons to identify root cause defects.
Live โ€” SP-API
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BigCommerce
Full integration via BigCommerce Webhooks and REST API. Order tracking, returns portal, and fraud detection modules available. Multi-storefront support included.
Beta โ€” available on request
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Custom Storefront / Headless
Use our REST API to connect any custom-built ecommerce stack. Full documentation available. No dependency on a specific platform required.
Live โ€” REST API
Payment Processors
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Stripe
Auto-issues refunds via Stripe Refunds API on return approval. Supports partial refunds, store credit, and full refunds. Uses Stripe's idempotency keys to prevent duplicate charges.
Live
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PayPal
Full PayPal Refunds API integration. Supports PayPal Standard, Braintree, and PayPal for Marketplaces. Refund amounts and transaction IDs logged to dashboard automatically.
Live
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Alternative Payments
Fraud scoring works across all major US payment methods including Apple Pay, Google Pay, Shop Pay, and Affirm. Buy-now-pay-later transactions are scored with adjusted risk models.
Live โ€” Manual workflow
Customer Support & CRM
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Zendesk
Auto-creates tickets from WhatsApp and email conversations with full context. AI summaries appear as internal notes before agents open tickets. Bi-directional status sync.
Live โ€” Native API
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Gorgias
Shopify-native helpdesk integration. WM Tech creates macros automatically, applies tags, and routes tickets based on AI classification. Supports Gorgias rules and views.
Live โ€” Native API
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HubSpot
Logs every AI-handled conversation as a HubSpot contact activity. Return and refund events create deal updates automatically. Custom properties supported for segmentation.
Live โ€” HubSpot API
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Freshdesk
Ticket creation and AI summarization inside Freshdesk. Sentiment scores and urgency labels appear as custom fields on every AI-processed ticket.
Beta
Messaging & Communication
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WhatsApp Business API
Core integration. Connects via official WhatsApp Business API using your existing number. Handles inbound messages in 40+ languages with context-aware AI responses and rich message templates.
Live โ€” Official API
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Slack
Fraud alerts, high-urgency ticket notifications, and daily digest reports sent directly to your chosen Slack channels. Configurable thresholds per alert type.
Live โ€” Slack Webhooks
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Email (IMAP/SMTP)
Connects to any email inbox via IMAP. Inbound support emails are classified and summarized automatically. Approved auto-replies sent via your own SMTP to maintain your brand domain.
Live โ€” IMAP/SMTP
Automation & Workflow
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Zapier
2,000+ app connections via Zapier. Trigger workflows on any WM Tech event โ€” return approved, fraud flagged, ticket resolved. No code required.
Live โ€” Zapier App
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Make (Integromat)
Native Make module for advanced multi-step automation. Build visual workflows that connect WM Tech events to any downstream system with conditional logic.
Live โ€” Make Module
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Webhooks (Custom)
Send real-time event payloads to any URL you configure. Every AI action emits a structured JSON event โ€” returns, fraud flags, ticket resolutions, and more.
Live โ€” All plans
How to Connect

Live in minutes, not weeks.

No developer needed for standard integrations. The Shopify app, WooCommerce plugin, and Zapier connector all install without writing a line of code.

1
Install the app or plugin
Shopify app installs from the Shopify App Store. WooCommerce plugin uploads to WordPress. Both connect automatically on first run.
2
Connect your channels
Authorize WhatsApp Business, Stripe/PayPal, and your helpdesk in the WM Tech dashboard. OAuth flows โ€” no API keys to manage manually.
3
Configure your AI rules
Set your return policy parameters, fraud threshold, and escalation rules. Plain-text fields โ€” no code, no JSON, no technical knowledge required.
4
Go live and monitor
AI begins handling tickets immediately. Review the first 24 hours of decisions in the dashboard, adjust any thresholds, and you're done.
Example Zapier Workflows
Popular Zaps
๐Ÿ” Return Approvedโ†’ Send Shopify refund + email customer
๐Ÿ›ก๏ธ Fraud Flaggedโ†’ Create Trello card + notify Slack
๐Ÿ“‹ Ticket Resolvedโ†’ Log to Google Sheets + update HubSpot
๐Ÿ’ฌ WhatsApp session endsโ†’ Create Zendesk ticket with transcript
๐Ÿ“Š Daily digest readyโ†’ Email PDF report to management
All WM Tech events are available as Zapier triggers. Any action โ€” 2,000+ apps โ€” can be a response.

Don't see your tool listed?

We add new native integrations every month. Contact us and we'll tell you if your platform is already on the roadmap.

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