Six AI modules, one unified platform. Here's exactly how each works under the hood — the models, the data flows, and the outcomes they produce for your store.
When a customer submits a return, they attach a photo of the item. Our computer vision model analyzes the image against your configured return policy — checking for damage, verifying the product matches the order, and cross-referencing your SKU catalog. Approved returns trigger an automatic refund to Stripe or PayPal. A human is only involved when a return falls outside your defined rules.
The most common support ticket — "where is my order?" — is handled entirely by AI. It connects to your Shopify or WooCommerce order API in real-time, retrieves live tracking data, and responds conversationally. No scripted flows. The bot understands natural questions like "I ordered 3 days ago and haven't heard anything" and gives an accurate, useful answer every time.
Payment fraud and chargebacks quietly destroy ecommerce margins — stolen cards, repeat fraudsters, billing/shipping mismatches, and velocity abuse. Our ML scoring model, trained on over 2 million historical orders, analyzes every incoming order in real-time and assigns a risk score before fulfillment. Orders above your threshold are automatically held for review; everything below ships without friction.
A fully automated support agent across live chat, SMS, and social DMs. Unlike scripted chatbots, it uses a fine-tuned NLP model that understands natural conversation — customers don't need specific keywords or menus. It handles returns, tracking, FAQs, and escalations, and logs every conversation to your CRM automatically.
When a complex, multi-thread ticket lands in your helpdesk, agents waste minutes just catching up. The summarization engine reads the full thread, extracts the core issue, scores sentiment, assigns urgency, and surfaces a suggested action — all before the agent opens the ticket. Average handle time drops 60% from day one.
A unified operations view across all your connected storefronts. See ticket volume, resolution rates, refund totals, fraud flags, and AI performance — updated continuously. Built for operators managing multiple brands or regional stores who need a single source of truth without logging into five dashboards.
We handle order data, payment signals, and customer PII at scale. Security isn't an enterprise upsell — it's foundational.
Independently audited annually against the SOC 2 Type II framework for security, availability, and confidentiality controls.
TLS 1.3 in transit, AES-256 at rest. Enterprise plans support Customer-Managed Encryption Keys (CMEK).
Full data subject rights support, configurable data residency, and a Data Processing Agreement available for all customers.
Every AI decision and user action is logged immutably with full reasoning, exportable for compliance review.
Redundant infrastructure with automated failover. Enterprise plans get a 99.99% SLA with service credits.
Third-party penetration tests every year, plus a responsible disclosure program for security researchers.
Every module is accessible via REST API. Build custom workflows, trigger AI actions from your own backend, or pipe results into your data infrastructure.
// Node.js — Submit a return for AI analysis const WMTech = require('wmtech-sdk'); const client = new WMTech({ apiKey: process.env.WMTECH_KEY }); app.post('/shopify/returns', async (req, res) => { const result = await client.returns.analyze({ orderId: req.body.order_id, photoUrl: req.body.photo_url, storeId: 'store_apex_001' }); // result.decision → 'approved' | 'rejected' // result.refundAmount → 64.00 if (result.decision === 'approved') { await stripe.refunds.create({ charge: req.body.charge_id, amount: result.refundAmount * 100 }); } res.json(result); });